Contact

Please click on the topic below to reach the team or application that can assist you.

Log into your My Estes account. Not a My Estes user? Sign up today for an even better online experience.

How We Can Help

Search by PRO, BOL, Pickup Request, or Purchase Order number

Logged-in My Estes users have access to more shipping details, including financial information. Want to enjoy a greater level of shipment detail when tracking your shipments? Sign up today for a My Estes account.

Learn more about how you can track your shipments.

View BOL, delivery receipt, and weight & research certificates

Logged-in My Estes users may view document images immediately, including weight & research certificates. Non-logged-in users may request to receive BOL or delivery receipt images via email or fax. Want instant access to images? Sign up today for a My Estes account.

Learn more about how you can view and save your shipping documents.

Submit invoices and supporting information for review

Logged-in My Estes users have access to additional tools that make it easier and faster to upload supporting documentation, including the option to use Excel spreadsheets. Sign up today for a My Estes account.

Learn more about how to address rating and billing discrepancies.

Log into My Estes to easily schedule pickups online

Want to save time with each pickup? Sign up today for a My Estes account.

Need to make a change or cancellation? Our Customer Care team is at your service:

Pickup changes/cancellations email estespickups@estes-express.com
Pickup changes/cancellations phone 1-866-378-3748

Learn about job openings at Estes, as well as our culture, benefits, and local events

Current Customers

Get a Quote

Use our application to get an estimate or quote for your next shipment

Logged-in My Estes users receive quotes with account-specific rates; non-logged-in users receive estimates based on our current rates. Sign up today for a My Estes account.

New to Estes

Get a Quote

Quickly submit a request for a quote or more information

Enter your tracking number and zip code for real-time status updates

Need additional support? Our Final Mile team is at your service:

Home Delivery email HomeDelivery@estes-express.com
Home Delivery phone 1-888-858-2684

Find answers to commonly asked questions about Final Mile deliveries.

Search by PRO, BOL, Pickup Request, or Purchase Order number

Logged-in My Estes users have access to a greater level of shipping details. Want more detail when tracking your shipments? Sign up today for a My Estes account.

Need additional support? Our Time Critical team is available to help 24 hours a day:

Time Critical Guaranteed email timecritical@estes-express.com
Time Critical Guaranteed phone 1-800-645-3952

Learn more about our Time Critical Guaranteed solutions, including how to set up your first shipment.

Enter your tracking number for real-time status updates

Need additional support? The Estes Logistics team is at your service:

Estes Logistics email EstesLogistics@estes-express.com
Estes Logistics phone 1-877-714-7504

Log into My Estes to easily submit claim forms and documents

Claims phone

1-804-353-1900 - extension 2030

Find answers to commonly asked questions about submitting claims.

In-Transit Changes email

In-Transit Changes phone

Log into My Estes to quickly manage open invoices

Logged-in My Estes users can easily view open invoices—searchable by amount or by entering one or more PRO, Statement, Purchase Order, or Bill of Lading (BOL) number; users may also make full or partial payments through automated bank draft.

Learn more about how you can manage your invoice balances.

Log into My Estes to review tracking results and freight charges

Logged-in My Estes users can view all shipments picked up or delivered within a 30-day period and get detailed tracking results for each; when the logged-in user is the payor, freight charges are also displayed.

New to Estes?

Contact our sales team to get your shipment moving

Accounts Receivable Inquiries

Payments - ACH Support

Billtrust Setup Assistance

Check Payment Support

Learn more about the payment options available to you—including online, check, and credit card—as well as how to view your open balances.

My Estes Support

Web Services/API Support

EDI Support

Find answers to commonly asked questions about My Estes, Web Services, and EDI.

Media Inquiries email

Couldn’t find what you need?

Contact our Customer Care team via email or phone at 1-866-378-3748. Representatives are available Monday to Friday, from 8:00am to 6:00pm, Eastern Standard Time.

Corporate Headquarters

Office Location
3901 West Broad Street
Richmond, VA 23230
Hours: M–F 8 a.m.–5 p.m. ET
Postal Address
P.O. Box 25612
Richmond, VA 23260
Phone
1-866-ESTES4U (378-3748)