Frequently Asked Questions

Where can I view my open invoices?

A: The easiest way to determine your open balance is to log into My Estes and visit the Invoice Inquiry application Through this app, you can view open invoices or make full or partial payments through automated bank draft. Individual invoices are searchable by PRO, Purchase Order, Bill of Lading, and Statement numbers, as well as by their amounts.

You can also contact your payment services representative or email paymentservices@estes-express.com to request your balance. If you wish, we can set up an automated, emailed “aging” report to inform you of your open balance.

Can I choose between paper and paperless invoices?

A: Yes. We can provide invoices in paper or .pdf formats, as well as via EDI. If you prefer the option of receiving paperless .pdf invoices, bills of lading, and delivery receipts, simply fill out the form located here; we will email them to your address of choice.

How are paperless invoices delivered?

A: Invoices are emailed from Estes@billtrust.com to your chosen address. Please add our address to your safe senders list to ensure that invoices are not routed to your junk email folder or blocked by your SPAM filter. The email subject line will be, "Your invoices from Estes Express Lines are attached." All invoices will be in .pdf format.

What do I do if I notice a rating or billing discrepancy?

A: Estes customers can quickly and easily submit multiple rating or billing discrepancies in a single transaction by vising our online Rating and Billing Discrepancies application.

Through this application, customers can upload batches of up to 20 rating and/or billing discrepancies at a time. Once a customer has uploaded a single or batch discrepancy submission, Estes sends them a confirmation email to let them know their upload was successful.

When a customer is logged into their My Estes account, they will have access to even more options, including the ability to upload supporting documents, images, and Excel spreadsheets containing up to 100 rating and/or billing discrepancies at a time. If you’d like to enjoy the full features a My Estes account provides, you can sign up for one here.

What if my invoice doesn’t reflect the weight or class that I put on the Bill of Lading?

A: Invoices may be changed to reflect reweighs on our certified scales, shipment dimensioner scanning results, or class standards published in the NMFC. If you have questions about these changes, contact your account representative or submit your question through our online Rating and Billing Discrepancies application. Additional information is available in our Shipment Class & Weight FAQ section.

Who should I contact if I haven’t received invoices?

A: Please contact your Estes payment services representative or account manager. You can also email your concerns to invoicing@estes-express.com, or call 804-353-1900, Ext. 2533.

Who is the payment services rep on my account?

A: To identify the payment services representative (or collector) on your account, please send an inquiry to paymentservices@estes-express.com, and include your account name and number.

Who can view freight charges on My Estes?

A: If you're logged into My Estes, you can view freight charges if your account is the:

  • Payor of the freight charges
  • Group account of the payor of the freight charges
  • National account of the payor of the freight charges

What if another party has to preauthorize accessorials and accessorial payment?

A: When an accessorial service requires preauthorization, the shipper must note this on the Bill of Lading and include the name, address, email address, and telephone number of the person authorized to approve the service or payment. If we are unable to contact, or get a response from, the appropriate party, the shipment may be delayed; failure to provide the appropriate contact information on the BOL will nullify the preauthorization requirement. See the Rules Tariff.

How do I file a claim?

A: To file a claim for lost or damaged freight, log into your My Estes account and fill out the online form on our Claims page. We also offer a blank, downloadable form that can be faxed to 804-232-1407 or mailed to the address below. Please do not file the claim through multiple channels, as this will delay processing.

Estes Express Lines
Attn: Claim Resolution Services
P.O. Box 25612
Richmond, VA 23060

NOTE: If filing a claim related to an Estes Forwarding Worldwide (EFW) shipment, use the EFW claims presentation form.

How long will it take for my claim to be processed?

A: We make every effort to conclude claims within 30 days of receipt; however, some claims require additional investigation. We will acknowledge written claims within five working days of receipt.

How do I check the status of my claim?

A: Estes offers several ways to check claim status:

• If you are logged into My Estes, you can check the status of your claim online
• Call 804-353-1900, Ext. 2030, on weekdays between 8 a.m. and 8 p.m., Eastern Time
• Email your request for a status update to claims@estes-express.com

What if I discover concealed damage?

A: In the event of concealed damage, please contact the local terminal within five days of delivery to request an inspection. Please be sure to retain all cartons and packaging materials from the damaged shipment.

What is my deadline for filing a claim?

A: All claims must be received within nine months of the date of delivery, or within a reasonable time after the date of shipment if non-delivery occurs.

Which claims guidelines does Estes follow?

A: We adhere to the claims guidelines set forth in federal regulation 49 C.F.R. Part 370, as well as the principles and practices for investigation and disposition of claims provided by the ATA Freight Claim Rulebook, the NMFC, and our Rules Tariff.

What do I do if I notice a rating or billing discrepancy?

A: Estes customers can quickly and easily submit multiple rating or billing discrepancies in a single transaction by vising our online Rating and Billing Discrepancies application.

Through this application, customers can upload batches of up to 20 rating and/or billing discrepancies at a time. Once a customer has uploaded a single or batch discrepancy submission, Estes sends them a confirmation email to let them know their upload was successful.

When a customer is logged into their My Estes account, they will have access to even more options, including the ability to upload supporting documents, images, and Excel spreadsheets containing up to 100 rating and/or billing discrepancies at a time. If you’d like to enjoy the full features a My Estes account provides, you can sign up for one here.

What if my invoice doesn’t reflect the weight or class that I put on the Bill of Lading?

A: Invoices may be changed to reflect reweighs on our certified scales, shipment dimensioner scanning results, or class standards published in the NMFC. If you have questions about these changes, contact your account representative or submit your question through our online Rating and Billing Discrepancies application. Additional information is available in our Shipment Class & Weight FAQ section.

What can I do if I believe that my agreed-upon rates were not applied to my bill?

A: Please use our Rating and Billing Discrepancies application to bring the rate discrepancy to our attention and be sure to provide any supporting details and documentation.

What can I do if there are extra charges on my bill for accessorial services that I believe were billed in error?

A: Please use our Rating and Billing Discrepancies application to bring the accessorial charges to our attention and be sure to provide any supporting details and documentation.

What can I do if I receive an invoice that I believe should have been billed to another party?

A: Please use our Rating and Billing Discrepancies application to bring the invoice to our attention and be sure to provide any supporting details and documentation.

After submitting a Rating and Billing Discrepancies form, what can I expect?

A: We’ll respond quickly via email to acknowledge receipt of your inquiry and forward your dispute to the appropriate department for review. Once the review is completed–usually within 24 to 48 hours–we’ll send you an email with the results.

What should I do if I’ve emailed you about a rating or billing discrepancy and haven’t received a response?

A: We always recommend submitting disputes through our online Rating and Billing Discrepancies application. Requests submitted through our application enter our system immediately, which ensures they are resolved as quickly as possible.

After you submit your discrepancy through our online application, you’ll receive an email confirmation letting you know your submission was successful, and your request will be forwarded to the appropriate department for review. Once that review has been completed–usually within 24 to 48 hours–we’ll send you an email with the results.

How do I check the status of a discrepancy case that I've submitted?

A: If you've submitted a case through our application, you can check its status by entering your name, email, type of issue, PRO, and description into our Rating and Billing Discrepancies application. For the description, a short and simple message such as, "Checking status," will work. You do not need to attach any documents.

Once you’ve submitted your case, you’ll receive an immediate email confirmation from us. If the case already exists, the email will either provide the results if resolved, or note that the results are still pending.

If you're unsure whether a case has already been submitted through our application, or if you’ve previously submitted it by email only, please also include all notes and supporting documents with your new submission. This will ensure that we have the necessary support materials if a new case is being created.

What are the benefits of creating a My Estes account?

A: Through your My Estes account, you’ll have access to applications that can streamline the process of managing and tracking your freight shipments; these include:

  • Online pickup requests
  • Online shipment histories
  • Online invoice management
  • Online document retrieval
  • Commodity library and address book to speed online form completion
  • Additional shipment tracking information

Through our Digital Services platforms, My Estes users can also increase efficiency, reduce costs, and minimize paperwork by integrating our shipping functionality into their existing business systems.

My Estes users can also receive account-specific rates. To learn how these rates may benefit you, please email insidesales@estes-express.com or call 804-353-1900, Ext. 2110.

How can I open a My Estes account?

A: We’re happy to assist you. Please contact us via email at insidesales@estes-express.com or via phone at 804-353-1900, Ext. 2110.

I've forgotten my username and/or password for My Estes. What should I do?

A: In the My Estes Login box, we’ve provided a link to retrieve your forgotten username and/or password. Click the link and provide the username or email address used to create the account. We'll immediately email the username and password to the address associated with your profile.

I can’t find my My Estes account number. How can I get it?

A: If you don't know your My Estes account number, submit this online form and we'll email it to you. If you need further assistance, please call us at 1-866-ESTES4U (378-3748), Ext. 14.

Who can view freight charges on My Estes?

A: If you're logged into My Estes, you can view freight charges if your account is the:

  • Payor of the freight charges
  • Group account of the payor of the freight charges
  • National account of the payor of the freight charges

Why am I asked repeatedly to log in to My Estes during my session—even after I’ve logged in?

A: If you are having a problem with My Estes, it may be because your web browser is not enabled to accept cookies. 

By default, the browsers we support have cookies and JavaScript enabled. If you disable cookies in your browser you won’t be able to use My Estes, and your overall website experience may be limited if you disable JavaScript. If you need to make adjustments to your browser settings, please visit the support page for your browser:

How can I pay by ACH?

A: Customers can pay by Automated Clearing House (ACH), which is a network that coordinates electronic payments and automated money transfers. To sign up for ACH, simply send an email to ACHpayments@estes-express.com and we’ll help you get the ball rolling.

How can I pay by check?

A: Simply mail your checks to the address on your invoice.

How can I pay online?

A: Estes no longer accepts or processes payments through My Estes. If you wish to make online payments, you will need to work directly with our payment processing vendor, Billtrust. For help getting set up through our vendor, send an email to ccpayment@estes-express.com, or call 1-800-624-7881 x3300. 

Please be advised that a 2.2% surcharge will be applied to all credit card payments. Customers who wish to avoid this surcharge are encouraged to switch their payment method to check or ACH.

Where can I view my open invoices?

A: The easiest way to determine your open balance is to log into My Estes and visit the Invoice Inquiry application Through this app, you can view open invoices or make full or partial payments through automated bank draft. Individual invoices are searchable by PRO, Purchase Order, Bill of Lading, and Statement numbers, as well as by their amounts.

You can also contact your payment services representative or email paymentservices@estes-express.com to request your balance. If you wish, we can set up an automated, emailed “aging” report to inform you of your open balance.

Who should I contact if I haven’t received invoices?

A: Please contact your Estes payment services representative or account manager. You can also email your concerns to invoicing@estes-express.com, or call 804-353-1900, Ext. 2533.

Who is the payment services rep on my account?

A: To identify the payment services representative (or collector) on your account, please send an inquiry to paymentservices@estes-express.com, and include your account name and number.

What if another party has to preauthorize accessorials and accessorial payment?

A: If the accessorial service must be preauthorized, the shipper must note this on the Bill of Lading and include the name, address, email address, and phone number of the party who will approve the service or payment. If we are unable to contact or get a response from this party, the shipment may be delayed; failure to provide proper contact information on the BOL will nullify the preauthorization requirement. See the Rules Tariff.

How can I open an account with Estes?

A: We’re happy to assist you in opening an account. Please contact us via email at insidesales@estes-express.com or via phone at (804) 353-1900, Ext. 2110.

I can’t find my My Estes account number. How can I get it?

A: If you don't know your account number, submit this online form and we'll email it to you. If you need further assistance, please call us at 1-866-ESTES4U (378-3748), Ext. 14.

Are you seeing any service interruptions? Do you expect to?

A: At the current time, our daily operations have not been impacted.

Over the past 90 years, Estes has worked hard to build a nationwide network of drivers, facilities, and equipment for this very reason: to ensure that no matter the situation, we’d be able to meet our commitments to our customers without interruption. We are monitoring this situation closely, but are confident that our network and resources will continue to provide us with the flexibility we need to remain responsive to the needs of our customers during this uncertain time.

What is Estes doing to protect its employees, drivers, and customers?

A: At Estes, our top priority is the safety of our people and the people we serve.

We continue to share CDC guidance and best practices with our employees to prevent the spread of the virus, including thorough handwashing, the using of antibacterial products, and “social distancing.” To mitigate risks, Estes has:

  • Enforced strict terminal visitor protocol, limiting access only to essential personnel and screening all visitors for COVID-19 symptoms or exposure within the last 14 days
  • Instructed our delivery drivers to comply with all customer requests for temperature scans, provided the scans are administered in a hygienic manner that follows social distancing protocols
  • Required that face coverings be worn by all our drivers when onsite at customers’ facilities, as well as by all employees and visitors at any Estes location currently operating under a statewide face mask mandate
  • Amended our residential delivery procedures to limit driver-recipient interactions as much as possible. See Final Mile (home) delivery below for details
  • Enhanced the cleaning and sanitization protocols at all our facilities, ensuring all commonly touched surfaces like door handles and keyboards are immediately disinfected
  • Provided all terminals with extra soap, hand sanitizer, and disinfectant solutions to be used throughout the terminal and for each tractor and trailer
  • Taken additional social distancing precautions such as removing breakroom seating and discontinuing the use of communal coffee pots

Additionally, all employees have been instructed to stay home should they develop COVID-19 symptoms, and not return to work until they have been advised by a health care professional that it is safe to do so. Our corporate staff is telecommuting when possible, and we have a detailed, step-by-step protocol in place for every Estes location (including terminals, as well as our corporate headquarters) should any employee display or report symptoms, or test positive for COVID-19. We are also doing our part to support emergency responses in several states.

We continue to explore and implement additional safety measures as this situation develops to best protect our employees and customers.

Will the border restrictions for Canada and Mexico impact Estes’ operations?

A: No, both border restrictions exempt essential workers, which includes truck drivers who are critical to maintaining the global supply chain.

Is Final Mile residential (home) delivery impacted?

A: All Residential shipments should be delivered as scheduled, however, we are making a few changes to our service to reduce the risk of potential exposure to both our consignees and employees.

In order to comply with Center for Disease Control and Prevention (CDC) policy guidelines regarding “Social Distancing” and to protect shippers, consignees, employees, and others from potential exposure to the coronavirus during the COVID-19 emergency, Estes will not require signed delivery receipts. Instead, drivers will be logging the date and time of the delivery, the place of delivery, the name of the individual who received the shipment, and will be taking a photograph of the delivered shipment, which includes a date and time stamp as proof of delivery.

We are also suspending Inside Delivery at a residence. We will continue delivering to the Front Door, First Dry Area or Inside the Garage of the Residence, when possible for the consignee, but are restricted from entering the home. This means all Threshold, Room of Choice, and White Glove Services will be suspended until further notice.

Note: We are still providing commercial Inside Delivery at this time.

We thank our residential customers for their flexibility as we work hard to mitigate risks while sustaining uninterrupted services.

What if I am supposed to receive a shipment from Estes, but do not feel comfortable signing the delivery receipt?

A: To mitigate the risk of exposure, Estes is not requiring receivers to sign delivery receipts at this time. If you are not comfortable signing your delivery receipt, your driver will write your name on the receipt with a note indicating that the “customer received delivery but would not sign the delivery receipt.” The driver will then take two photographs of the freight and send those, along with the shipment PRO number, to their terminal manager for proof of delivery.

What if the consignee is closed, unable to receive freight, or the destination is in an embargo area?

A: First, be sure to contact your consignee and confirm they will be open to receive your freight prior to scheduling your pickup. This will help ensure minimal disruption to your business, and could help you avoid additional expenses, should the consignee be closed or unable to accept deliveries

If your consignee becomes unavailable to receive your freight once it is already in transit, our partners at Warehowz can provide on-demand warehousing for shipments that have been turned away at closed or embargoed locations. Ask your account manager if this might be a good solution for you

Should you decide not to warehouse your freight, it will be re-routed back to our terminal and will follow our standard refusal/on-hand process: Estes will retain possession of your freight until it is deliverable. After 48 hours, storage fees (as outlined in the Estes Rules Tariff) will apply

Will there be storage fees if the consignee is closed?

A: Yes. We will apply normal storage charges to your shipment as outlined in the Estes Rules Tariff. It will be the shipper’s responsibility to advise us how they’d like us to handle each one.

Who will incur the storage fee?

A: The Payor will be responsible for the storage fee.

Is there a fee for a call ahead?

A: Yes. To schedule a call ahead, the paying party will incur an appointment fee, as outlined in the Accessorial section of the Estes Rules Tariff. Fees may be subject to the Payor’s pricing program.

Can I pick up my shipment at the terminal?

A: Terminal personnel will coordinate appointments for freight pickups and drop-offs with will-call customers. We’re asking all visitors to sign a document attesting they have had no COVID-19 symptoms or known exposure. Unauthorized persons are not permitted on Estes property at any time.

Are you still able to provide service in Quarantine or Shelter in Place areas?

A: Yes. A “Shelter in Place” order applies only to non-essential business. Because trucking is critical to maintaining the supply chain, we are considered essential business, and are exempt from these restrictions.

If you are shipping to quarantine or shelter in place areas, we ask that you make sure the consignee is an essential business and remains open during the government orders.

What EDI transactions does Estes exchange?

A: Estes exchanges the following EDI sets:

EDI Sets*

 

Specifications

How it works

204 Motor Carrier Shipment Information
Version 4010

204.pdf - (104 kb)

Learn More

210 Freight Details and Invoice
Version 4010

210.pdf - (84 kb)

Learn More

211 Motor Carrier Bill of Lading
Version 4010

211.pdf - (60 kb)

Learn More

214 Shipment Status Message
Version 4010

214.pdf - (56 kb)

Learn More

820 Payment Order/Remittance Advice
Version 4010

820.pdf - (76 kb)

Learn More

Estes EDI Implementation Request

 

 

Learn how these sets can all work together

* Additional data sets may be available.

Kleinschmidt Inc. is the EC Gateway/EDI VAN we use to move data. Kleinschmidt supports all EDI standards as well as proprietary formats (flat files) and translation services between any of these formats. The company also supports many alternative means of communication and provides real-time interconnect to all major and many smaller VANs. You can contact Kleinschmidt at www.kleinschmidt.com.

To get started, contact one of our EDI experts at (804) 353-1900, Ext. 2600 and press 2. Or email us at EDI@estesexpress.com.

 

EDI Set Descriptions

204/211—Bill of Lading

The customer-provided information is translated and the freight bill generated from the 204/211 data. If all the information is provided by the shipper, the billing clerk simply verifies the information against the paperwork provided at pickup. Auto-creating these freight bills benefits the shipper by preventing keying errors and accelerating freight processing.

 

210—Invoicing

The 210 EDI set is electronic invoicing. Billing electronically eliminates paper flow and handling for both Estes and our customers. It cuts down on the amount of administrative effort involved in billing (for Estes) and paying (for our customers) of invoices. When combined with customers sending 820s and remittance advice, the process becomes much more streamlined and efficient.

214—Shipment Status

The 214 EDI set provides our customers with information about the status of their shipments. Many different statuses can be reported, which eliminates the need for the customer to call about their shipment's disposition.

820—Remittance Advice

Estes encourages the use of the 820 for remittance purposes. Although a transfer of funds is desirable, an 820 Remittance and a mailed check are acceptable. Estes automatically applies payment based on its 10-digit freight bill number provided in the 820, which prevents payment application errors.

 

How the EDI sets work together

Sending the 204/211 Bill of Lading to Estes starts the process with an auto-created freight bill containing the shipper-provided data.

The 214 EDI shipment status set and the 210 EDI invoice set are used after the set is in Estes' system. It will process error free because the data came directly from the shipper.

The billing process is accelerated when customers receive the 210 EDI invoicing set and send Estes the 820 EDI Remittance Advice set.

How do I know if the EDI I sent was received?

A: Testing is conducted at the onset, and most connection issues are ironed out prior to implementation. Some customers are able to process electronic confirmations. This is an option that can be discussed during testing.

Where can I find a copy of my shipment’s BOL or delivery receipt?

A: You can find a copy of your shipment’s BOL or delivery receipt by visiting our online Document Retrieval application. Simply enter the PRO, BOL, PO, or Interline PRO number you would like to use for reference, as well as your destination ZIP/Postal Code. Then select whether you want to receive your image by email or fax.

Please note that since Bills of Lading are only available after they’re scanned into our system, there may be a slight delay before you can view them.

When a customer is logged into their My Estes account, they won’t need a destination ZIP/Postal Code to search for documents. Instead, they can simply click “Document Retrieval” in the Quick Links menu of their customer portal. If you’d like to enjoy the full features a My Estes account provides, you can sign up for one here.

Which documents can I view online?

A: My Estes users may view scanned images of delivery receipts, bills of lading, and weight and research certificates here. If you don’t have a My Estes account, you can view bills of lading and delivery receipts for single shipments here.

How do I save images to my own computer?

A: You can save images by following these easy steps:

  1. Place your cursor over the image you want to save.
  2. Click your right mouse button. Select “Save Picture As” (or “Save Image As”) when the following menu appears:
    save 1
  3. The window below will appear on your screen. In the “Save in” menu, select the folder where you’d like to store your images. Next, select a file name for your image. We recommend naming your file something you’ll remember for future use. 
    save 2
  4. Click “Save.”

How long are images of shipping documents available?

A: Images are available online for about three years. After three years, images may be requested by contacting Customer Care at 1-877-268-4555, and pressing 3.

Can I get a copy of my BOL or delivery receipt by phone?

A: Yes. You may request faxed images by calling 1-877-268-4555, and pressing 32.

What are the benefits of creating a My Estes account?

A: Through your My Estes account, you’ll have access to applications that can streamline the process of managing and tracking your freight shipments; these include:

  • Online pickup requests
  • Online shipment histories
  • Online invoice management
  • Online document retrieval
  • Commodity library and address book to speed online form completion
  • Additional shipment tracking information

Through our Digital Services platforms, My Estes users can also increase efficiency, reduce costs, and minimize paperwork by integrating our shipping functionality into their existing business systems.

My Estes users can also receive account-specific rates. To learn how these rates may benefit you, please email insidesales@estes-express.com or call 804-353-1900, Ext. 2110.

How can I open a My Estes account?

A: We’re happy to assist you. Please contact us via email at insidesales@estes-express.com or via phone at 804-353-1900, Ext. 2110.

I've forgotten my username and/or password for My Estes. What should I do?

A: In the My Estes Login box, we’ve provided a link to retrieve your forgotten username and/or password. Click the link and provide the username or email address used to create the account. We'll immediately email the username and password to the address associated with your profile.

Who can view freight charges on My Estes?

A: If you're logged into My Estes, you can view freight charges if your account is the:

  • Payor of the freight charges
  • Group account of the payor of the freight charges
  • National account of the payor of the freight charges

Why am I asked repeatedly to log in to My Estes during my session—even after I’ve logged in?

A: If you are having a problem with My Estes, it may be because your web browser is not enabled to accept cookies. 

By default, the browsers we support have cookies and JavaScript enabled. If you disable cookies in your browser you won’t be able to use My Estes, and your overall website experience may be limited if you disable JavaScript. If you need to make adjustments to your browser settings, please visit the support page for your browser:

Where can I find Estes’ Online Reporting tools?

A. After logging into your My Estes account, you can find Online Reporting under Manage in our site navigation, or simply by clicking here.

Which online reports are available?

A. We offer six reports—each with real-time data that can easily be formatted, shared, downloaded immediately, or scheduled to run as needed:

Click the above links for downloadable instructions that can help you set up, format, schedule, and share each report type.

How do I create a report?

A. You can create a report by following these simple steps:

  • After logging into My Estes, go to the Online Reporting page 
  • Click Create a Report and select the type of report you would like to run
    • Real-time data for the report will be presented automatically
  • Create a name for the report
  • Choose to download the current report or to schedule future reports
  • Users with access to multiple accounts will also select to run reports that include all accounts or choose a specific account
  • Save your report

How do I schedule reports?

A. After you create your report, click Schedule Report. You’ll be presented with frequency, duration, delivery, and formatting options that can be easily selected as follows:

  • Report Frequency - Use the drop-down menu to choose whether to run the report daily, weekly, or monthly; note that reports will be run at 4 a.m. EST on the dates selected
  • Report Duration - Use the button to select whether you want to report run just once, until the end date that you enter, or indefinitely
  • Report Delivery Preferences - Enter the email addresses of up to 10 recipients (one per line)
  • Select Report Format - Use the drop-down menu to choose to receive reports in Excel worksheet file format (.xlsx) or in text/CSV format (.csv)

After making your selections, click the Submit button. Click the Save Report button to save your report.

How can I share reports?

A. The option to share reports is initially presented when you create a report and click the Schedule Report button. Under Report Delivery Preferences, you can enter email addresses for up to 10 recipients.

You may also update the recipients of both Active and Expired Reports. Click on the entry in the Scheduled column for the report you wish to share; note that this entry is in blue. This will bring up the Schedule Report window. Under Report Delivery Preferences, you can enter new email addresses or remove recipients who no longer need to see the report.

How can I change the format of my reports?

A. When you create a report, all of the available data columns are presented to you; these columns (or fields) may be removed or re-ordered as you see fit.

If you want to alter the columns, click the Fields icon just above the data fields; this will pull up a list of columns. To de-select a column, click on the check box just to the left of its name; you can also de-select all columns by unchecking the Select All box.

Note that removing columns from reports does not remove the data. Should you wish to restore columns you’ve previously removed, the data will still be available to you.

Columns can be re-ordered by dragging and dropping them into their desired positions. Simply click on the column name to select the column and, without releasing the click, move the column as needed. Columns may also be moved in this fashion on the spreadsheet.

Note that before or after updating your columns, you can view the report in fullscreen mode. Simply click the Fullscreen icon immediately to the right of the Fields icon.

What file formats are available?

A. Reports are provided in your choice of Excel worksheet file format (.xlsx) or text/CSV format (.csv).

How often can reports be run?

A. You can generate a report any time you would like to see a real-time snapshot of your data. As described above, you may also schedule reports to run automatically on a daily, weekly, or monthly basis.

How do I track a shipment?

A: You can track your shipment quickly and easily, on any device, using our online Shipment Tracking application. Simply enter your PRO number, and get detailed, real-time shipment status updates, including estimated delivery times, and Stops Away notifications.

When a customer is logged into their My Estes account, they will be able to see an even greater level of shipment detail, including document images, financial information, and consignee details. If you’d like to enjoy the full features a My Estes account provides, you can sign up for one here.

Which reference numbers can I use to track a shipment?

A: You can use any of the following numbers for reference: PRO, Bill of Lading, Pickup Request, Interline PRO, Load Order, or Purchase Order.

How can I see if a shipment has been delivered?

A: Basic shipment tracking is available on our homepage as well as our Shipment Tracking page, which can be reached via the Track drop-down menu at the top of every page.

My Estes users can also log into their accounts for more detailed tracking information.

How can I track a shipment without using My Estes or the Estes website?

A: You can find information about our convenient Web Services here.

Can I track shipments for another party?

A: Yes. If you are not party to a shipment, you can track it using the tracking applications on our homepage and Shipment Tracking page, but you’ll have access to less information.

What does it mean when the tracking application reads “at break terminal”?

A: It means your shipment is currently at an intermediate terminal where it will be transferred to a new truck before departing for the delivering terminal.

How do I calculate the Modulus 10 check digit for a PRO number?

A: The Modulus 10 check digit is NOT part of the PRO number. However, you can calculate the check digit for a particular PRO number using these steps:

  • Starting from the unit position, form a new number with all the odd position digits in the original sequence.
  • Multiply the new number by 2.
  • Add all digits of the product obtained in Step 2.
  • Add the even-position digits in the original number to the result of Step 3.
  • Subtract the result of Step 4 from the next highest multiple of 10. The remainder is the Modulus 10 check digit.

EXAMPLE:

  • Original PRO Number: 987654
  • New number formed with even-position digits (Step 1): 864
  • New number multiplied by 2 (Step 2): 864 x 2 = 1728
  • Sum of the digits from the previous step (Step 3): 1 + 7 + 2 + 8 = 18
  • Sum of odd-position digits plus result from the previous step (Step 4): 9 + 7 + 5 + 18 = 39
  • Subtract the result from the previous step from next multiple of 10 (Step 5): 40 – 39 = 1

In this example, the Modulus 10 check digit is 1.

NOTE: You can also follow these steps to calculate the check digit for a 7-digit PRO number.

What are web services?

A: Web services are APIs that are connected via the Internet—software systems that allow applications to exchange data. Our web services allow customers to integrate our shipping data with their own applications and websites. 

What web services does Estes offer?

A: Estes offers Bill of Lading, Image Retrieval, Pickup Request, LTL Rate Quotes, Shipment Tracking, and Transit Times via SOAP. If you have a technical question, please email WebSupport@estes-express.com or call (804) 353-1900, Ext. 2600 and press 3.

How do I set up web services?

A: To start integrating our APIs into your systems, please email WebSupport@estes-express.com or call (804) 353-1900, Ext. 2600 and press 3.

What are the related costs for using Web Services?

A: Related costs may be associated with hiring an IT professional/developer to connect to the web service if your organization does not already have one on staff.

What is an API?

A: An API is software interface that allows two applications to interact with each other. Our APIs bridge the gap between our shipping applications and customers’ business systems, allowing data to be shared. As our APIs are linked via the Internet, we also refer to them as web services.

What is SOAP?

A: SOAP stands for Simple Object Access Protocol, and provides a standard for web services to exchange data between different business platforms. SOAP uses the rules established by XML.

What is XML?

A: XML stands for extensible markup language, and defines a set of rules used to present data in a way that allows different computer systems share an understanding of it. Our web services employ SOAP, which follows the rules established by XML.

Is documentation available for Rate Quote v4.0, v3.0, and v2.2?

A: Yes. You can access the documentation for all three versions from the Rate Quote Web Service overview page.

Is documentation available for Shipment Tracking v1.1 and v1.0?

A: Yes. You can access the documentation for both versions from the Shipment Tracking Web Service overview page.

Where can I find the authentication information?

A: The authentication appears at the end of the HTTP header, immediately after the password.

How do I tell which BOL an individual node belongs to?

A: The BOL number should always appear when associated with a PRO number.

There’s no response in the SOAP UI or the web service client. What should I do?

A: Check to confirm that preemptive authentication is enabled. If you need further assistance, please email WebSupport@estes-express.com or call (804) 353-1900, Ext. 2600 and press 3.

Can I specify a number of pallets when all products are palletized and pallet rates may apply?

A: Not at this time. If you need pallet rates, please contact your account manager.

Are all passwords "secured," or is there a differentiation between standard and secured usernames?

A: All web services require a valid My Estes username and password. 

Are the origin and destination postal codes limited to U.S. ZIP codes?

A: No. We also support Canadian and Mexican postal codes.

What do the error codes mean in the SOAP fault response?

A: Error codes are associated with specific error messages, and are for reference only. Both the code and message text are included when an error occurs.

Does Estes provide code samples?

A: A: We provide limited sample code for Bill of Lading, Image Retrieval, and Transit Time web services. However, we offer a much greater range of information to assist customers’ IT teams in integrating our APIs into your systems. Our API page is a great starting point for gathering information about the web services we offer.

In the response, what is movement history?

A: Movement history is not yet active. When implemented, it will show the shipment's movement from origin to destination.

Where can I find the syntax for my request?

A: Start with our API page. From there, you’ll be able to select the relevant web service and find the formatting information you need.

Is there a standard length for the <WEIGHT> and <PIECES> node values in the query string?

A: Yes. The weight node has a maximum of 8 digits and the pieces node has a maximum of 6 digits.

Does Estes ship freight to and from the entire state of Alaska?

A: Yes, Estes provides direct service to and from virtually every point in Alaska.

How can I ship freight to or from Alaska?

A: You can get a quote through our My Estes application, by emailing offshorequotes@estes-express.com, or by calling 1-866-ESTES4U (378-3748) and pressing 442. When requesting rates for remote areas, our application may prompt you to contact Estes. Call 1-866-ESTES4U (378-3748) and press 442 to speak to a rate specialist who can give you a quote over the phone.

For Alaska-bound freight, you can request a pickup through My Estes or by contacting your local terminal. For a pickup in Alaska, call 1-866-ESTES4U (378-3748), and press 444.

Does Alaska freight shipping require special forms or documents?

A: No. A Bill of Lading is the only required form, and we deliver each Alaska shipment on an Estes freight bill. If you require a blank Bill of Lading, you can download one here.

What is your Alaska offshore shipping schedule?

A: Cargo ships depart for Anchorage twice a week (with continuing road service to Fairbanks, the Railbelt, and Southcentral Alaska), and for Juneau once a week. To see cut times, sail days, port arrival days, and delivery days, visit our Alaska page.

Does Estes offer volume and truckload shipping to Alaska?

A: Yes. You can request a V/TL quote through our My Estes Rate Quote application; be sure to check the Volume and Truckload (incl. Guaranteed) box under Select Quote Type. You can also request a quote through your local terminal or by calling our Volume and Truckload team at 1-866-ESTES4U (378-3748) and pressing 31.

How can I track an Alaska freight shipment?

A: You can track an Alaska offshore shipment the same way you track other domestic freight shipments. Simply enter your PRO, Bill of Lading, Pickup Request, Purchase Order, Interline PRO, Load Order, or Optional EXLA-ID number into our Shipment Tracking application. Or, you can call 1-866-ESTES4U (1-866-378-3728), and press 441.

How do offshore freight shipments get to Alaska?

A: Shipments travel by regular LTL ground to our terminal in Kent, WA. There, freight is loaded onto Webb-walled containers that employ logistics bars to help prevent movement and damage. Most Alaska-bound freight goes to Anchorage and is trucked to destinations like Fairbanks, Kenai, the Railbelt, and Southcentral Alaska. Freight bound for Southeast Alaska is loaded in dedicated ocean containers that travel by barge. 

How are Alaska shipping rates determined?

A: Our regular LTL ground rates apply until freight arrives at the departure port near Seattle. From the port to its destination in Alaska, rates are based on the shipping class, hundredweight (CWT), and ocean fuel charge.

When does Estes provide Protection-From-Freezing service for freezable products?

A: Protective service is offered from November 1 through March 31 of each year, though the service period may be extended depending on weather conditions in any one year. The service is not available for shipments requiring appointment delivery, order notification, COD, or in bond. Our regular LTL service doesn’t offer protection from freezing at temperatures higher than 32° F.

More information on Protection-From-Freezing is available in our Freight Handling FAQs. If you have additional questions, please contact our Time Critical Guaranteed team at 1-800-645-3952, or email us at timecritical@estes-express.com.

What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “Protect from Freezing” must appear on the BOL. If you’re using the BOL application in My Estes, simply choose the Protect From Freezing accessorial and the information will show in the freight description page when you print the BOL.

If you’re not using the online BOL application, be sure to write, “Protect From Freezing” on the BOL before you tender both the freight and printed BOL to us.

How can I ship freight to Canada?

A: You can get a quote for north- and southbound Canada shipments as you would for domestic freight. My Estes users can request an online, account-specific quote here, and non-My Estes users can request one here. If our system can’t provide a freight quote (for example, if it involves a beyond point), you can call 1-866-ESTES4U (378-3748) and press 432, or send your request to northamericanquotes@estes-express.com.

If you’re a My Estes user, you can schedule your pickup here. You can also call your local terminal or our corporate Customer Care team on 1-866-ESTES4U (378-3748) and press 431. 

Where can I get Canada shipping forms?

A: Forms and instructions for shipping to and from Canada are available in our convenient Forms Library.

How can I track Canada freight shipments?

A: All you need to do is enter a reference number (PRO, Bill of Lading, Pickup Request, Purchase Order, or Load Order) on our Shipment Tracking page, and we’ll do the rest. If you log into your My Estes account, you can view more detailed information.

What documentation is required for Canada shipments?

A: The documentation required is dependent upon 1) the country of origin for the goods, 2) the total value of the shipment and 3) whether the freight is going from the U.S. to Canada or from Canada to the U.S. The following chart indicates which documents are appropriate.

Canada Documents

Document

Northbound

Southbound

Purpose

Bill of Lading (BOL)

Required

Required

Contract between shipper and carrier; include PRO and barcode (if possible) and customs broker's contact information

Canada Customs Invoice (CCI)

Required

(required for Can$2,500 or more)

NOT Required

  • For NB shipments going into Canada

  • Accompanies shipment from pickup to customs clearance

  • May be used for any NB freight regardless of value, but required for Can$2,500 or more

Commercial Invoice

Required

(Can be used if value does not exceed Can$2,500)

Required
(all)

The bill of sale featuring all relevant shipping information

Certificate of Origin (CTO) or USMCA CTO

Required

Required

Used by customs broker to determine duty rates; USMCA version used if claiming USMCA status

Do I need to arrange for a customs broker?

A: A customs broker is required in nearly every case, but usually the importer (either the consignee or a non-resident importer) chooses the broker. If the importer doesn’t have a broker for southbound freight, Estes offers in-house U.S. Customs broker capabilities through Estes Forwarding Worldwide. You can reach them at 1-866-ESTES4U (378-3748) and press 45.

What information should the Canada Customs Invoice contain?

A: The Canada Customs Invoice contains a description of the goods, the cost of each item, a total value, and the country of origin. A Canada Customs Invoice is required for shipments of Can$2,500 or more, but can be used for northbound shipments of any value; a properly completed invoice is one of the best ways to achieve PARS clearance. 

Which version of the Certificate of Origin should I use?

A: Either a United States-Mexico-Canada Agreement (USMCA) Certificate of Origin (CTO) or a non-USMCA CTO is required, depending on where the goods are manufactured and whether or not you’re claiming USMCA status. A USMCA CTO is required in order for goods coming from or going to the U.S., Canada, or Mexico to be eligible for preferential duty treatment (reduced or eliminated duty) as specified by the USMCA. The non-USMCA CTO can be used for shipments that do not qualify for preferential tariff treatment under the USMCA rules of origin. Both forms can be downloaded from our Forms Library

How should I submit my customs documentation?

A: Simply email your northbound customs documentation—one PRO per email—in a single PDF or TIF file to estespars@estes-express.com, and provide a copy for the Estes driver at the time of pickup. 

What is PARS?

A: The Pre-Arrival Review System (PARS) is used to process customs paperwork for shipments before they reach the U.S./Canada border, which speeds their entry into Canada. 

How can I help ensure PARS clearance for my northbound freight?

A: The most important thing you can do is email your documents to estespars@estes-express.com as soon as you have them ready. Documents should be sent no later than the time of pickup; for next-day freight, documents should be sent no later than 2:00 p.m. on the day of pickup.

Following these simple steps will also help ensure that your shipment is processed in a timely manner:

  1. Include the 10-digit PRO number in the subject line with no spaces or dashes
  2. Documents should be PDF or TIF format
  3. Include only one PRO number per email
  4. Make sure the PRO number (and barcode, if possible) is on the first page of the BOL
  5. Documents should be in one file, with the BOL as the first page
  6. Make sure the customs broker name and contact information are on the BOL
  7. Don't include any shipment details in the body of the email; estespars@estes-express.com is an automated inbox and the message will not be read
  8. Instead, email canada@estes-express.com with additional questions, comments, or requests
  9. Provide copies of documents to the Estes driver at the time of pickup

Does the order of documentation matter in emails to estespars@estes-express.com?

A: Yes. The first page of the document attached to the email needs to be the Bill of Lading. The order of any additional documentation is not as important.

Can I include documentation for multiple shipments in an email to estespars@estes-express.com?

A: No. Please only reference one PRO per email.

Can I include messages in emails to estespars@estes-express.com?

A: No. The estespars@estes-express.com inbox is designed for the sole purpose of accepting customs documentation and routing it to our system. Any messages in the body of the email will not be read. To send a message to our Canada team, use canada@estes-express.com.

What happens if my shipment does not clear customs or is not PARS accepted?

A: Our line-haul into Canada and our Canadian terminals are Canada Customs bonded, which means that freight can continue on to our terminal even if it doesn't clear. We’ll work with your customs broker to determine why the shipment didn’t clear, and we’ll be ready to deliver the shipment as soon as it is released.

What is PAPS?

A: The Pre-Arrival Processing System (PAPS) is the U.S. equivalent of PARS. PAPS is used to process customs paperwork for shipments before they reach the U.S./Canada border, which speeds their entry into the U.S.

How can I help ensure PAPS clearance for my southbound freight?

A: The most important thing you can do is email your documents to estespaps@estes-express.com as soon as you have them ready. Documents should be sent no later than the time of pickup; for next-day freight, documents should be sent no later than 2:00 p.m. on the day of pickup.

Following these simple steps will also help ensure that your shipment is processed in a timely manner:

  1. Include the 10-digit PRO number in the subject line with no spaces or dashes
  2. Documents should be PDF or TIF format
  3. Include only one PRO number per email
  4. Make sure the PRO number (and barcode, if possible) is on the first page of the BOL
  5. Documents should be in one file, with the BOL as the first page
  6. Make sure the customs broker name and contact information are on the BOL
  7. Don't include any shipment details in the body of the email; estespaps@estes-express.com is an automated inbox and the message will not be read
  8. Instead, email canada@estes-express.com with additional questions, comments, or requests
  9. Provide copies of documents to the Estes driver at the time of pickup.

What happens if my southbound freight doesn't clear PAPS?

A: In the rare instance when freight doesn't clear PAPS, it goes to a licensed in-bond facility in the Estes network for temporary storage until it’s released by U.S. Customs. U.S. in-bond fees will apply, which the importer typically pays.

Can I view my Canada delivery receipt images on the website?

A: Yes. In most cases, your freight delivery receipt will be available through your My Estes account soon after delivery; receipts for deliveries to remote points may take up to 24 hours to become available.

Can I file a claim online for a Canada shipment?

A: Yes. In the unlikely event of shipment damage or loss, you can file a claim here.

What is ACE?

A: ACE is a U.S. Customs and Border Protection (CBP) program that enables CBP and other agencies to access data throughout the international supply chain. ACE allows agencies to anticipate, identify, track, and intercept high-risk shipments at borders and ports; it also allows carriers to file manifests prior to arrival at the customs checkpoint, which speeds entry into the U.S.

What is ACI?

A: Advance Commercial Information (ACI) is a program of the Canada Border Services Agency that requires commercial cargo entering Canada to be electronically registered prior to arrival at the border. ACI is intended to improve Canada border security and processing efficiency.

Where can I get Estes PRO number/barcode stickers for my northbound Canada shipments?

A: Your local terminal personnel and your Estes account manager will be glad to assist you. 

When does Estes provide Protection-From-Freezing service for freezable products?

A: Protective service is offered from November 1 through March 31 of each year, though the service period may be extended depending on weather conditions in any one year. The service is not available for shipments requiring appointment delivery, order notification, COD, or in bond. Our regular LTL service doesn’t offer protection from freezing at temperatures higher than 32° F.

If you have additional questions, please contact our Time Critical Guaranteed team at 1-800-645-3952, or email us at timecritical@estes-express.com.

What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “Protect from Freezing” must appear on the BOL. If you’re using the BOL application in My Estes, simply choose the Protect From Freezing accessorial and the information will show in the freight description page when you print the BOL.

If you’re not using the online BOL application, be sure to write, “Protect From Freezing” on the BOL before you tender both the freight and printed BOL to us.

Where in the Caribbean does Estes ship?

A: Estes offers comprehensive offshore freight shipping service both to and from Puerto Rico, as well as shipping to most other islands in the Caribbean. For islands other than Puerto Rico, we deliver prepaid shipments to the island ports, and the consignee is responsible for any pickup arrangements. 

How can I ship to or from Puerto Rico and the Caribbean?

A: You can get a quote for Puerto Rico and Caribbean offshore shipments as you would for domestic freight. My Estes users can request an online, account-specific quote here, and non-My Estes users can request one here.

For a quick Caribbean LTL rate quote, you can also call your local terminal or our corporate team at 1-866-ESTES4U (378-3748), and press 423; for volume or truckload shipments, please call 1-866-ESTES4U (378-3748) and press 31.

For Caribbean-bound offshore freight, contact your local terminal to schedule a pickup. For a pickup in Puerto Rico, contact 1-866-ESTES4U (378-3748), and press 4212.

What is the Puerto Rico/Caribbean offshore shipping schedule?

A: Cargo vessels depart the Port of Jacksonville for San Juan, Puerto Rico, every Monday and Thursday, and cargo departs San Juan for Jacksonville every Thursday. We also consolidate and load Caribbean-bound freight at our terminal in Elkton, MD; this freight departs nearby Wilmington, DE, for Jacksonville every Tuesday.

Our sailing chart shows origin and destination cities, the cut time in the mainland terminal, the sail day, the port arrival day, and the delivery day.

Does Puerto Rico shipping require any special forms or documentation?

A: Yes. Offshore shipments to Puerto Rico require a Bill of LadingCommercial Invoice, and EEI filing. Specific information required includes the importer's Employer Identification Number (EIN), phone number of the consignee, commodity description, weight or dimensions (or cube), and invoice value. The EIN must be provided to avoid delays once shipments reach Puerto Rico. It’s also very helpful to present the Commercial Invoice at the time of pickup.

What is an EEI, and when is it required?

A: The Electronic Export Information (EEI) is required documentation for single commodity items of $2,500 or more (some exceptions apply) destined for Puerto Rico or the U.S. Virgin Islands. The person or entity that receives the primary benefit, monetary or otherwise, from the export is responsible for the EEI filing.

The EEI with can be filed with U.S. Customs and Border Protection (CBP) via the Automated Commercial Environment (ACE) at www.cbp.gov/ace. Shippers can also authorize Estes to file the EEI on their behalf by signing a form and providing additional information.

How do my offshore freight shipments get to Puerto Rico?

A: Consolidation and loading are performed at our Elkton, MD, and Jacksonville, FL, terminals in preparation for sailings out of the Port of Jacksonville.

For shipments originating farther north, we consolidate and load freight INTO ogistics-bar equipped containers at our Elkton, MD, terminal. Our ocean carrier takes possession of our containers at nearby Wilmington and provides through service to Puerto Rico via Jacksonville. In Jacksonville, we also load our own 53-foot captive-beam trailers, which can roll-on/roll off the vessel.

How do my shipments get to any of the other islands in the Caribbean?

A: East Indies-bound offshore shipments are transloaded in San Juan and then routed to their destination island; the consignee is responsible for pickup arrangements at the destination island’s port. East Indies-bound freight usually ships directly from the U.S. mainland.

How are Caribbean freight shipping rates determined?

A: Our regular LTL (or Truckload, if applicable) ground rates apply as far as the port terminal on the mainland. Rates for the ocean portion of the shipment are based on weight or dimensions (or cube).

Will I be able to track my Caribbean freight shipment?

A: Yes. You can track Caribbean freight the same way you track domestic freight shipments. Simply enter your PRO, Bill of Lading, Pickup Request, Purchase Order, Interline PRO, Load Order, or Optional EXLA-ID number into our Shipment Tracking application. Alternately, you can call the Jacksonville Freight Station (JFS/Terminal 177) at 1-904-388-0351 with any tracking or tracing questions.

Do you offer volume or truckload/container load shipping to Puerto Rico?

A: Yes. We also offer flatbed and flat rack services. To get your freight moving, simply submit your shipment details through our Rate Quote application, and we will respond very quickly. Or, call our Volume and Truckload team at 1-866-ESTES4U (378-3748), and press 31.

Does Estes ship to and from the entire state of Hawaii?

A: Yes. Estes provides direct, comprehensive offshore shipping to and from virtually any point in Hawaii.

How can I ship freight to or from Hawaii?

A: My Estes users can request an online, account-specific quote here, and non-My Estes users can request one here. For a quick LTL rate quote for your Hawaii shipment, you can also call us toll-free at 1-866-ESTES4U (378-3748), and press 442; for volume or truckload quotes, call 1-866-ESTES4U (378-3748), and press 31.

For Hawaii-bound offshore freight, you can request a pickup here or by contacting your local terminal. For a pickup in Hawaii, call 1-866-ESTES4U (378-3748), and press 44.

What is the schedule for Hawaiian freight shipping?

A: Freight departs southern California for Honolulu, Hilo, Lihue, and Kahului every Wednesday and Saturday; freight departs Honolulu for southern California every Friday. For a detailed, up-to-date sailing schedule that includes cut times, sail days, port arrival times, and delivery times, visit our Hawaii page.

Does Hawaii shipping require any special forms or documentation?

A: No. Since Hawaii shipments are domestic freight, a Bill of Lading is the only required form. We deliver each Hawaii shipment on an Estes freight bill.

How can I track my Hawaiian freight shipment?

A: You can track offshore Hawaii freight the same way you track other domestic freight shipments. Simply enter your PRO, Bill of Lading, Pickup Request, Purchase Order, Interline PRO, Load Order, or Optional EXLA-ID number into our Shipment Tracking application. Or, you can call 1-866-ESTES4U (378-3728), and press 4442.

What is the mainland departure port for freight shipments to Hawaii?

A: Freight consolidation and loading is performed at our La Mirada, CA, terminal for departures from the Port of Long Beach.

How do freight shipments get to Hawaii?

A: Shipments travel by LTL ground to our terminal in La Mirada, CA. From there, we load the freight onto our logistics-bar containers or ocean containers reserved exclusively for us. Containers are transported to the Port of Long Beach, from which freighters sail directly to Honolulu; as speed is critical, we employ Matson as our ocean linehaul between the mainland and Hawaii. Once in Hawaii, shipments are delivered promptly – just like any other shipment in our network. Offshore freight destined for other islands is transloaded at the Honolulu port for delivery to its ultimate destination.

Do you offer volume or truckload/container load shipping to Hawaii?

A: Yes. To get your V/TL freight moving, simply submit your offshore shipment details through our Rate Quote application, and we will respond very quickly. Or, call our Volume and Truckload team at 1-866-ESTES4U (378-3748), and press 31

How are Hawaii freight shipping rates determined?

A: Our regular LTL ground rates apply as far as the California terminal closest to the sailing port (primarily La Mirada, CA, for the Port of Long Beach). Ocean and delivery rates are based on freight cube for each destination ZIP code.

How do I ship freight to or from Mexico?

A: Get a rate quote for your next Mexico shipment using our convenient online Rate Quote tool. You can also call 1-866-ESTES4U (1-866-378-3748), and press 413 to get a quote.

To schedule pickups for southbound freight shipments to Mexico, call your local terminal and speak to a Customer Care representative. To set up a northbound shipment originating in Mexico, call 1-866-ESTES4U (1-866-378-3748), and press 41.

Does Estes offer bilingual service for Spanish-speaking customers?

A: Yes. To speak to a bilingual representative, call 1-866-ESTES4U (1-866-378-3748), and press 41.

What forms are needed to ship freight to or from Mexico?

A: Our Forms Library summarizes which forms are required, depending on the origin, destination, and nature of the shipment; these forms can be downloaded for your use.

Do I need a customs broker to ship freight to Mexico?

A: Yes. Generally, the consignee chooses the customs broker and instructs the shipper to include the customs broker's name and contact information in the body of the Bill of Lading (BOL). While Estes does not recommend one broker over another, you can request a list of brokers by calling 1-866-ESTES4U (1-866-378-3748) and pressing 415.

How does freight cross the U.S.-Mexico border?

A: Southbound freight travels through our network to the U.S.-Mexico border, where the Mexico broker’s U.S. agent coordinates the crossing with the Mexico Customs broker. Once the freight is cleared by Mexico Customs, a drayage carrier delivers the shipment to our designated carrier in Mexico, who delivers the freight to the ultimate consignee.

Pickups for northbound freight are coordinated by Mexico specialists on our corporate Customer Care team. Shipments are routed though the Mexico LTL network to the U.S. border and delivered to the Mexico Customs broker/U.S. agent to arrange the border crossing. The Mexico broker arranges drayage to move the shipment across the border and deliver it to a nearby Estes terminal or a freight forwarder chosen by the exporter. The freight is then routed through our network for delivery to the consignee.

What additional shipping fees apply at the U.S.-Mexico border?

A: Broker fees, drayage fees, and duties are all payable by the importer/consignee directly to the broker. Terms of sale between the seller and buyer will ultimately determine who is responsible for broker fees and related charges.

What type of U.S.-Mexico cross-border freight is prohibited or restricted?

A: Estes does not handle hazmat shipments moving between the U.S. and Mexico. Please refer to Items 485, 485-10 and 350 in our Rules Tariff for a full list of prohibited or restricted freight.

How do I track my Mexico freight shipment?

A: You can track your shipment by entering your PRO, Bill of Lading, Pickup Request, Purchase Order, Interline PRO, Load Order, or Optional EXLA-ID number into our Shipment Tracking application; more detailed information is available when you track shipments through your My Estes account. Or, you can call 1-866-ESTES4U (1-866-378-3748), and press 414

To track freight on the Mexican side of the border, call 1-866-ESTES4U, and press 4142.

Does Estes offer expedited freight shipping to Mexico?

A: Yes. Estes offers U.S.-to-Mexico air freight service through EFW. Contact an EFW specialist by emailing Sales@EFWnow.com or calling 1-855-433-9669.

How do I set up Time Critical Guaranteed or Expedited Guaranteed shipping?

A: The easiest way to start is by getting a quote through our Rate Quote application on My Estes; under Select Quote Type, please be sure to select the Time Critical/Expedited option. You can also request a quote by emailing timecritical@estes-express.com, or by calling 1-800-645-3952.

You can request a pickup through My Estes or by contacting your local terminal. If you are requesting same-day pickup service, especially after 3:00p.m. local time, please call your local terminal to confirm availability.

To ensure proper freight handling, please indicate if this is a guaranteed shipment. On your guaranteed shipment’s Bill of Lading, you will also need to include the following:

  • The guaranteed request number (to ensure proper delivery and billing)
  • The guaranteed service level (by 10:00a.m., noon, or 5:00p.m. on the standard transit date)
  • For service by 10:00a.m., noon, or a custom delivery date/time, please provide your request number in the Special Instructions box on the BOL, which verifies that level of service is available

If you often require time-critical, expedited, or guaranteed shipping solutions, becoming a Select Member can make freight shipping with Estes even easier.

What is a Time Critical Guaranteed freight shipment?

A: Time Critical Guaranteed shipping provides peace of mind with the assurance that freight will arrive on time and as promised. Standard benefits include an industry-best guarantee that covers on-time delivery, damage-free shipments, on-time appointments, and on-time pickups. We offer Guaranteed by 5:00p.m. coverage throughout the continental U.S. and Canada, and options for Guaranteed delivery by noon and 10:00a.m. are also available in many areas. For more information, please visit our Time Critical Guaranteed page.

What is an Expedited Guaranteed freight shipment?

A: Expedited Guaranteed shipments are those with faster-than-standard transit times, which can reflect fewer days in transit and/or delivery that occurs earlier in the day than is supported by standard time-critical service at the consignee's location.

How is your Time Critical Guarantee better than any others on the market?

A: We guarantee on-time delivery, damage-free shipments, on-time appointments, and on-time pickups—more benefits than any other carrier in the industry. We are the only carrier to guarantee on-time appointments and pickups. And we’re one of only three carriers in the industry to guarantee damage-free delivery.

We can also provide guaranteed coverage for any commodity or type of delivery, including those not guaranteed by many other carriers. This includes hazmat, residential, liftgate, volume or truckload, flatbed, temperature-controlled, white glove or weekend deliveries.

Can I get expedited service on shipments to international destinations?

A: Yes. We provide expedited freight shipping to virtually anywhere outside of the U.S. and Canada through Estes Forwarding Worldwide (EFW). Just call 1-866-ESTES4U (1-866-378-3748) and press 45 to get a quote from one of our specialists.

Can Estes' time-critical service handle freight that’s oddly shaped or difficult to move?

A: Yes. We have the expertise and equipment to ship even the most challenging freight safely and quickly. 

Can you expedite freight in transit?

A: Yes. Estes offers in-transit expediting for freight shipments that become more urgent and need to reach their destination more quickly. To expedite an in-transit shipment, email timecritical@estes-express.com or call 1-800-645-3952.

Does Estes offer expedited volume and truckload shipping?

A: Yes. You can request a quote by using the Rate Quote tool in My Estes and choosing Volume and Truckload under Select Quote Type; this option will provide you with guaranteed timing options. If you don’t see an option that meets your needs, or if you need any special equipment with your guarantee, email timecritical@estes-express.com or call 1-800-645-3952.

Is Time Critical Guaranteed shipping available for hazmat?

A: Yes. Our expertise and equipment allows us to guarantee even the most challenging freight shipments–including hazmat.

What information is required to get a volume or truckload rate?

A: You’ll need to supply your contact information, pickup date, routing information, and commodity information with dimensions. Accessorials can be included, as well as information such as whether additional cargo liability coverage is desired, if freight can be stacked, if the freight picks up or delivers at a food warehouse or distribution center, and total linear feet. 

How do I schedule a pickup for a volume or truckload shipment?

A: If you’re a My Estes user, you can schedule your pickup here. If you’re using My Estes to secure a rate for a V/TL shipment, when you click on Create BOL, you can also schedule a pickup or create an online BOL. You can also call your local terminal, and be sure to provide your quote number when you do.

Once I have a quote for a confirmed rate, how do I make sure the rate is used for my shipment?

A: Write the seven-character alphanumeric quote number for your confirmed rate on the BOL for your shipment; this associates the freight with the rate and helps to prevent billing errors.

Is contract pricing available for volume or truckload shipments, including guaranteed?

A: Yes. Your Estes sales representative will be happy to discuss any contract or tariff publication needs.

What’s the difference between a volume load and a truckload?

A: Freight shipments that weigh at least 5,000 pounds or occupy at least eight feet of the trailer are considered volume loads. Larger shipments that weigh up to 45,000 pounds or which occupy at least 48 linear feet of the trailer qualify as truckload freight.

Does Estes provide volume and truckload service for reefer and flatbed loads?

A: Estes provides a full range of alternative equipment services. If you’re looking for guaranteed timing with your special equipment request, send an email to timecritical@estes-express.com or call the Time Critical Guaranteed team at 1-800-645-3952. For non-guaranteed requests, contact our Estes Forwarding Worldwide brokerage team at efwne@efwnow.com or call 1-855-4EFWNOW (433-9669), and press 3.

Are transit-time guarantees available for volume and truckload rates?

A: To guarantee a volume or truckload shipment, simply use the Rate Quote tool in My Estes, and choose Volume and Truckload under Select Quote Type; this option will provide you with guaranteed timing options. If you don’t see an option that meets your needs, or if you need any special equipment with your guarantee, email timecritical@estes-express.com or call 1-800-645-3952.

How long is a volume quote valid?

A: When you receive a Volume quote from Estes, your quote number can be used as many times as desired for a 30-day period, provided the shipment specifications are identical.

Are accessorial charges included in volume or truckload quotes?

A: Only accessorial charges requested at the time of the V/TL quote request are included. Contractually negotiated LTL accessorials do not apply to spot rates. Services requested on the BOL, but not included in the V/TL quote request, will result in additional charges.

What qualifies as a volume shipment?

A: To qualify as a volume load, LTL shipments must be 5,000 pounds or more, or take up at least 8 linear feet of the trailer.

What is the difference between published rates and spot quotes?

A: Published rates are consistent for repeat shipments to the same market. Spot quotes are estimates given at a discounted rate based on current market conditions, and are generally good for a limited number of days; spot quotes don’t usually include any accessorial charges unless they’re specified when requested. If you have an established contract or published rates for a specific shipping lane, a spot quote cannot apply.

What are accessorials?

A: Accessorials are additional services Estes can provide which go above and beyond those included in our standard delivery service, such as Time Critical Guaranteed and Final Mile options including residential, liftgate, and white glove. Accessorial services are usually not included in our standard shipment rates, and are billed as additional charges, with any exceptions noted in specific pricing agreements or contracts for individual Estes customers. Please see our Rules Tariff for more comprehensive accessorial details as well as any limitations or restrictions. 

Where can I find a list of Estes' accessorials?

A: A list of accessorial charges can be found here.

How are accessorials applied?

A: Item 150 of our Rules Tariff contains information about how accessorial charges may be applied.

Who pays for accessorials?

A: If freight charges are prepaid, accessorial charges will be paid by the shipper or “consignor.” If freight charges are collect, accessorial charges will be paid by the consignee. When freight is received from or tendered to a connecting line, accessorial charges will be paid by the consignee. (See the Rules Tariff.)

What is the credit card surcharge?

A: Effective February 1, 2021, Estes will apply a 2.2% surcharge to all credit card payments. This surcharge is less than or equal to the processing fees incurred by Estes. We encourage customers who wish to avoid this surcharge to switch their payment method to check or ACH before the surcharge goes into effect. If you have any questions, or would like to discuss your payment options in greater detail, please email ccpayment@estes-express.com.

What if the shipment requires an unplanned accessorial such as a liftgate or inside delivery?

A: An additional charge may apply. If the shipment is prepaid, the driver may need to contact the terminal to get the charge approved by the shipper. The consignee may also pay the accessorial “collect.” In some cases, the shipment may need to be returned to the terminal until the correct equipment and/or personnel are available and an appointment is scheduled. For additional details, contact your local terminal.

What is liftgate service?

A: Liftgate service is an accessorial offered by Estes which allows the consignee to request a power-operated tailgate, capable of lifting a load from street level to the level of a truck or trailer floor, or vice versa. Our liftgate-equipped trucks make it possible for us to provide Final Mile delivery to residences and commercial destinations without docks, such as strip malls, construction sites, schools, and churches.

What if another party has to preauthorize accessorials and accessorial payment?

A: When an accessorial service requires preauthorization, the shipper must note this on the Bill of Lading and include the name, address, email address, and telephone number of the person authorized to approve the service or payment. If we are unable to contact, or get a response from, the appropriate party, the shipment may be delayed; failure to provide the appropriate contact information on the BOL will nullify the preauthorization requirement. See the Rules Tariff.

What is a Bill of Lading (BOL)?

A: A Bill of Lading (BOL) is a legal document that transfers the responsibility of your freight over to Estes during its shipping journey. A BOL is required for all freight shipments and plays a crucial role in making sure your freight is routed and transported legally, quickly, and efficiently. It’s the shipper’s responsibility to complete the BOL, and to read and understand all rules, regulations, contracts, and tariffs in effect on the date of the shipment.

What is a VICS Bill of Lading (BOL)?

A: A Bill of Lading (BOL) is a legal document that transfers the responsibility of your freight over to Estes during its shipping journey. The VICS BOL is specific to the retail industry--created by the Voluntary Industry Commerce Standards (VICS) to ensure that shippers, carriers, and customers have the information needed to move products through the supply chain. 

Where can I find a blank BOL form?

A: If you would like to download a blank Bill of Lading, you can find the form here. If you are a My Estes user, and logged in, you can also fill out the form online.

How do I create a BOL in My Estes?

A: In the My Estes customer portal, click the “Start Request” button under “Create a Bill of Lading.” Once completed, you’ll be able to submit your BOL online. Here, you’ll also find access to convenient options and features not available on a traditional BOL, such as the ability to schedule a pickup request from within the BOL application, print shipping labels quickly and easily, opt-in to receive email notifications, and save your existing BOL as a template for future shipments.

Where can I get help filling out the Bill of Lading?

A: Our annotated Bill of Lading can help you understand what information you need to include for your shipments. For additional help, contact your local terminal or our corporate Customer Care Team or call 1-866-ESTES4U (378-3748), and press 10.

Is there a way to create new BOLs using information from previous BOLs?

A: Yes. Within the My Estes customer portal, there are two ways to easily create a BOL that is similar to one you've created in the past:

  • Use a saved BOL template
  • Copy a previous BOL from your BOL history

Can I create a BOL without a MyEstes account?

A: Yes. If you don’t have a MyEstes account, or prefer to complete your Bill of Lading by hand, you can download a copy of our BOL by visiting our Forms Library.

What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “Protect from Freezing” must appear on the BOL. If you’re using the BOL application in My Estes, simply choose the Protect From Freezing accessorial and the information will show in the freight description page when you print the BOL.

If you’re not using the online BOL application, be sure to write, “Protect From Freezing” on the BOL before you tender both the freight and printed BOL to us.

What is a breakpoint in pricing?

A: In tiered or rate per hundred pricing structures, it’s possible for an increase in shipment weight and/or volume to yield a lower rate per hundred and/or lower price. A breakpoint is the application of a larger-than-actual size in order to provide the lower price.

Does Estes use pricing breakpoints?

A: Yes. Estes rates LTL shipments at the actual weight and determines if the same shipment could move for less at a higher weight with a lower rate per hundred (cwt). The difference between actual weight and the higher weight with the lower cwt is called deficit weight. For example: If a 500-pound shipment has a lower cwt (and a lower overall cost) than a 490-pound shipment, 10 pounds of deficit weight can be applied.

What are your hours of operation?

A: Our hours of operation are 8 a.m. to 5 p.m., Monday through Friday, excluding holidays; our corporate office hours are on Eastern Standard Time.  

Do holidays affect transit times?

A: Yes. We do not pick up or deliver on holidays. Should a holiday occur during transit, you’ll need to plan for a day to be added to the usual transit time. 

What is your holiday schedule?

A: You can find our holiday schedule here.

What is unattended delivery?

A: In unattended deliveries, we deliver the shipment to the selected location without need for the recipient to be present or to require a signature upon receipt.

How do I track a delivery?

A: In order to get high-level status for your freight, visit our Shipment Tracking page. You can look up your shipment by entering any of the following numbers: PRO, Bill of Lading, Pickup Request, Purchase Order, Interline PRO Number, or Load Order.

Tracking a delivery to a residence? Visit the Estes Final Mile® Home Delivery page. You can check on your shipment by entering your PRO Number and zip code.

Does Estes pick up and deliver in residential areas?

A: Yes, we pick up and deliver in residential areas. Please note that additional fees may apply for this service since it involves additional time and manpower, and often special equipment. See our list of Accessorial Charges for more information.

What is dimensioning?

A: Dimensioning is the calculation of the cubic dimensions of freight, using its maximum length, width, and height. Dimensioning can be accomplished manually, or by employing dimensioners–machines that scan freight to capture its measurements.

How do dimensioners work?

A: Freight is placed in a measurement zone on the dock floor. The bill or tracking number is then scanned on a nearby device to trigger the dimensioner to scan the freight. The dimensioner uses multiple scanning devices from different angles to measure the extreme height, width and depth of a single shipment. That measurement represents the amount of space a shipment will occupy in a trailer.

When the scan is complete (within just a few seconds), the dockworker picks up the freight with the forklift again and takes it to be loaded on the correct outbound trailer. The data goes into our computer system and, along with shipment weight, is used to calculate density and evaluate space needed as well as to determine the most accurate class designation.

Why do I need to provide dimensions for my freight?

A: One of the biggest factors in shipping costs is freight density. Calculating density requires us to know not only your shipment’s weight, but also its cubic dimensions. After we confirm a shipment’s density, we’re able to do a better job of rating and assigning it to an appropriate class. That’s why at Estes, we have dimensioners in every terminal to help us accurately assess the cubic dimensions of your freight.

When do I need to provide dimensions for my freight?

A: Dimensions are required for Offshore, Volume LTL, and Truckload shipments.

Does Estes dimension my freight?

A: Estes often dimensions freight using ceiling-mounted dimensioners, which allows us to have a more accurate picture of how shipments can be loaded on our trucks. Combined with weight data, dimensions help us calculate density to do a better job of costing a shipment and assigning an appropriate class.

How do I calculate the cubic capacity of my freight?

A: Simply multiply the length x height x width. If you’re measuring in inches instead of feet, divide the final multiplied number by 1,728. For example:

  • 4’ deep by 4’ high by 4’ wide = 64 cubic feet
  • 48” deep by 48” high by 48” wide would be 110,592 cubic inches/1,728 = 64 cubic feet

If your shipment is comprised of multiple pieces, add the cubic feet for each piece to determine your total shipment cubic capacity.

What is the Cubic Capacity Rule?

A: Any shipments of 350 cubic feet or more will be subject to a Minimum Charge, based on 6 pounds per cubic foot, at the customer’s Class 125 rate and subject to applicable discounts. If the customer’s applicable tariff does not include a Class 125 rate, the Minimum Charge will be 211% of the applicable base rate. For more information, please see Item 615 of our Rules Tariff.

Note that a shipment of six or more standard pallets at 48” x 48” x 48” would just exceed the cubic capacity rule limit at 384 cubic feet. Cubic capacity is determined by multiplying length by height by width in feet. The equation for four standard pallets (48” x 48” x 48” or 4’ x 4’ x 4’) looks like this: 4’ x 4’ x 4’ for one pallet is 64 cubic feet; 64 x 6 pallets is 384 cubic feet.

What if my LTL shipment exceeds the Cubic Capacity Rule limits?

A: Be aware that since dimensions aren’t required for an LTL quote, the system may provide an LTL rate that isn’t appropriate for shipments that exceed 350 cubic feet. If you have questions, contact your account manager or our Estes Rate Desk.

What qualifies as a volume shipment?

A: To qualify as a volume load, LTL shipments must be 5,000 pounds or more, or take up at least 8 linear feet of the trailer.

What if my volume shipment exceeds the Cubic Capacity Rule limits?

A: Since dimensions are required for getting volume or truckload rates, if a shipment is calculated to exceed our Cubic Capacity Rule limits (in most cases, any shipment in excess of 350 cubic feet depending on your specific pricing agreement), the Volume and Truckload application will return a volume rate, but not a class-based LTL or Time Critical Guaranteed rate. Rate options available will include the basic V/TL rate, the two V/TL Guaranteed rates (Economy and Standard) and the Time Critical exclusive-use rate. If an LTL rate is still desired, simply use the LTL Rate Request rate instead of the Volume and Truckload one, keeping in mind that unless otherwise stipulated in your Estes pricing agreement, a cubic capacity charge may apply that would not be reflected in that rate. 

How can I help prevent damage to my freight and control costs?

A: You can help prevent freight damage and control costs by doing the best possible job of securing your freight. A shipment should be contained in a tightly compacted footprint. Avoid “pyramid” stacking cartons whenever possible. With a level surface on top, shipments are stronger and more stable, less prone to shifting, and you’ll avoid paying for inefficient extreme dimensions (widest width, tallest point and deepest depth). For more detailed information about how to prepare your freight for shipment, check out the Estes Shipper’s Guide.

Does Estes offer comprehensive protection from heat or freezing at temperatures higher than 32° F?

A: Estes' regular LTL service does not offer protection from heat or from freezing at temperatures higher than 32° F (see Item 809 in our Rules Tariff). However, our Time Critical Guaranteed team offers temperature-controlled service with exclusive-use, temperature-control vehicles, providing constant temperatures from -20 to 22° C (approximately -4 to 72° F) throughout North America (including Canada and Mexico as long as either the origin or destination is in the U.S.). An even more specialized service includes our guaranteed verified temperature control for which the temperature is constantly monitored and recorded all the way from the shipper to consignee. To learn more, simply contact our Time Critical Guaranteed team at 1-800-645-3952 or email us at timecritical@estes-express.com.

What do I need to include on the BOL to ensure that my freight is protected from freezing?

A: The words, “Protect from Freezing” must appear on the BOL. If you’re using the BOL application in My Estes, simply choose the Protect From Freezing accessorial and the information will show in the freight description page when you print the BOL.

If you’re not using the online BOL application, be sure to write, “Protect From Freezing” on the BOL before you tender both the freight and printed BOL to us.

Are there restrictions on the pickup of freezable products?

A: Yes. There are restrictions on the pickup of freezable products:

  • Service availability is subject to the availability of suitable equipment
  • The outside temperature must be above 10° F moving in all direct lanes
  • When the outside temperature falls below 20° F, freight will not be picked up after Thursday if it can’t be delivered the following day
  • Freight requiring protection will not be picked up when the outside temperatures are predicted to remain below 10° F for an extended period of time

When does Estes provide Protection-From-Freezing service for freezable products?

A: Protective service is offered from November 1 through March 31 of each year, though the service period may be extended depending on weather conditions in any one year. The service is not available for shipments requiring appointment delivery, order notification, COD, or in bond. Our regular LTL service doesn’t offer protection from freezing at temperatures higher than 32° F.

If you have additional questions, please contact our Time Critical Guaranteed team at 1-800-645-3952, or email us at timecritical@estes-express.com.

Does Estes offer verified temperature control service?

A: Yes, Estes offers guaranteed temperature control and guaranteed verified temperature control service. Our guaranteed temperature control service uses exclusive-use, temperature-control vehicles, which provide constant temperatures from -20 to 22° C (approximately -4 to 72° F) throughout North America (including Canada and Mexico as long as either the origin or destination is in the U.S.). 

What is hazmat?

A: Hazmat is short for hazardous materials—products or substances that can pose a significant risk to health, safety, or property when transported. Examples include solvent-based paints, aerosol spray receptacles, pesticides, batteries, motor oils, cleaning chemicals, fuels, lighters, and matches.

Which hazardous materials does Estes not transport?

A: Estes does not haul the following hazardous materials:

  • Explosives
    • Hazard Class 1, Division 1.1, 1.2, or 1.3
    • Hazard Class 1, Division 1.5, requiring placards, exceeding 1,000 pounds
  • Infectious substances
    • Hazard Class 6.2
  • Hazardous waste
  • Liquefied gas
    • Includes refrigerated liquid methane, liquid propane, or other liquefied gas with methane content greater than 85%, in packaging exceeding 3,500 gallons
  • Metallic mercury (quicksilver)
  • Nitrocellulose
  • Poison inhalation hazards
    • Hazard Zone A, of any nature
    • Hazard Zone B, in bulk containers, exceeding 119 gallons
    • Hazard Zone C or D, in packaging exceeding 3,500 gallons
  • Radioactive materials, isotopes, or articles that are highway-route controlled

For questions about hazardous materials, please contact our Safety Department by emailing Safety-Hazmat@estes-express.com.

Does Estes handle hazmat for its offshore operations to Alaska, Hawaii and Puerto Rico/Caribbean?

A: Yes, our hazmat handling practices and procedures are consistent across our offshore operations.

What information is required on my Bill of Lading for hazmat freight?

A: The Bill of Lading for each hazmat shipment must contain the following information: number of packages, type of package, ID number, proper shipping name, hazard class, packing group number (if applicable), weight of the material, an emergency response phone number, and a signed shipper’s certification. You can view an annotated hazmat BOL example here. The proper order for the hazmat description is as follows:

  1. ID number
  2. Proper Shipping Name
  3. Hazard Class
  4. Packing Group (if applicable)

See 49 CFR 172.200-205 on the Pipeline and Hazardous Material Safety Administration website for full details.

How does Estes ensure accurate hazmat placarding?

A: Estes utilizes a state-of-the-art program that helps us ensure that all hazmat is loaded and placarded safely and according to applicable regulations.

What is an appropriate emergency response number?

A: This is a phone number listed on the BOL that allows emergency responders to get additional information on the hazards associated with a material. See 49CFR172.600-606 on the Pipeline and Hazardous Material Safety Administration website for full details.

What is a shipper’s certification?

A: The shipper’s certification is the statement on the BOL that must be signed by the shipper certifying that the materials have been properly classified, described, packaged, marked, and labeled for transportation.

Do all drivers have the hazardous materials endorsement?

A: Yes, Estes requires both hazardous materials and tanker endorsements for all drivers.

Does Estes comply with HM-232?

A: Yes. HM-232 is a set of Department of Transportation regulations that requires all carriers to have a security plan in place and train all of their employees on hazardous materials security. This is to ensure that hazardous materials are transported safely and don't become tools in terrorist plots.

For more information on federal hazmat laws and regulations, contact the Office of Hazardous Materials Safety, Research and Special Programs Administration at 1-202-366-8553 or visit http://hazmat.dot.gov.

Does Estes have an HM Safety Permit?

A: No, Estes does not have an HM Safety Permit, which is required for high hazard materials (HHMs). Very few LTL carriers maintain an HM Safety Permit given the high level of liability associated with HHM transport. The FMCSA website lists carriers with HM Safety Permits if you are shipping HHMs.

Are all Estes employees trained on hazardous materials?

A: Yes. Regulations require that all employees who handle freight or work in close proximity to it receive training once at hire, then every three years thereafter. Estes exceeds that schedule by training all employees once at hire, then every two years thereafter. Additional training is supplied as situations and regulations change.

How does Estes handle emergency response?

A: Estes utilizes a third party administrator (TPA) to handle all emergency response efforts. This ensures that everything is done safely and that all required documentation is completed to meet all requirements in a uniform manner.

Is Time Critical Guaranteed shipping available for hazmat?

A: Yes. Our expertise and equipment allows us to guarantee even the most challenging freight shipments–including hazmat.

Where can I find your Certificate of Liability Insurance?

A: You can find our Certificate here

What is standard liability coverage?

A: All shipments include standard liability coverage, which offers a degree of protection in the event of damage; the level of coverage provided varies depending on the nature of the shipment.

What is full value coverage?

A: Full Value Coverage is additional insurance that can be purchased in order to cover your shipment’s full value in the event of a claim.

How do I request full value coverage?

A: Full Value Coverage can be requested by properly marking the Full Value Coverage box on the Bill of Lading at the time of shipment; the shipper must also indicate, in writing, the total shipment value. For more details, please see ITEM 350, Section 3 of our Rules Tariff.

How do I schedule a pickup for an LTL or time-critical shipment?

A: If you have a My Estes account, you can schedule a pickup online. Otherwise, just call your local terminal and a customer care representative will be happy to schedule one. If you would like to schedule a pickup for a time-critical shipment, email timecritical@estes-express.com or call 1-866-ESTES4U (1-866-378-3748), and press 2.

How do I schedule a pickup for a volume or truckload shipment?

A: If you’re a My Estes user, you can schedule your pickup here. If you’re using My Estes to secure a rate for a V/TL shipment, when you click on Create BOL, you can also schedule a pickup or create an online BOL. You can also call your local terminal, and be sure to provide your quote number when you do.

When is the cutoff time for same-day pickup requests?

A: Same-day freight pickups are much more likely to occur when requested prior to 3:00p.m. If you need to schedule a same-day pickup after 3:00p.m., please call your terminal in order to confirm availability.

Does Estes pick up and deliver in residential areas?

A: Yes, we pick up and deliver in residential areas. Please note that additional fees may apply for this service since it involves additional time and manpower, and often special equipment. See our list of Accessorial Charges for more information.

Are there any special instructions for setting up pickups for either Canada or Mexico?

A: The best way to schedule a shipment to or from Canada is to go to your My Estes account here on our website. You can also call your local terminal or our corporate Customer Care team on 1-866-ESTES4U (378-3748) and press 431. In addition, we offer Electronic Data Interchange (EDI), which allows you to send and receive pickup information automatically via a secure, direct connection between your computer system and ours.

To schedule pickups for freight going from the U.S. into Mexico, contact your local terminal or our corporate Customer Care team at 1-866-ESTES4U (1-866-378-3748), and press 421. You can also schedule southbound shipments through your My Estes account. To schedule a pickup in Mexico, call 1-866-ESTES4U (1-866-378-3748), and press 41.

Are there any special instructions for setting up an offshore pickup?

A: For Alaska- or Hawaii-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Alaska or Hawaii, call 1-866-ESTES4U (378-3748), and press 44.

For Caribbean-bound freight, contact the terminal nearest you to schedule a pickup. For a pickup in Puerto Rico, contact 1-866-ESTES4U (378-3748), and press 4212.

Are there restrictions on the pickup of freezable products?

A: Yes. There are restrictions on the pickup of freezable products:

  • Service availability is subject to the availability of suitable equipment
  • The outside temperature must be above 10° F moving in all direct lanes
  • When the outside temperature falls below 20° F, freight will not be picked up after Thursday if it can’t be delivered the following day
  • Freight requiring protection will not be picked up when the outside temperatures are predicted to remain below 10° F for an extended period of time

How do I get a shipping rate quote?

A: New or non-logged in users can access non-account-specific rates using the Rate Quote Estimate tool. Account-specific LTL, Volume and Truckload, and Time Critical Guaranteed rates are only available through My Estes, the secure portion of the website. You can also contact your local terminal or our corporate Customer Care team (custsrv@estes-express.com or 1-877-268-4555, Press 4) for LTL or Volume rates. For Time Critical Guaranteed rate quotes, email timecritical@estes-express.com or call 1-800-645-3952.

How does the Rate Quote application in My Estes work?

A: The rating application in My Estes provides you with account-specific rate quotes for your shipments. Simply log on to My Estes and click on the “Request a Quote” box on the home page. You can also click on the “Ship” tab from anywhere on the site and choose “Rate Quote.” From there, Create a Rate Quote choosing the types of quotes you’d like to see; you can also click on the Rate Quote History tab to view your rate history and efficiently manage your quoting activities. Click here for a step-by-step guide for requesting a Rate Quote in My Estes.

You can request a quote from scratch or use a saved Quote Template to save some time. Choose the type of rate quotes you’d like to see—LTL, Volume and Truckload and Time Critical/Expedited. Input Requestor Information, Pickup Details, Routing Information, Commodities, Freight Information, and any Accessorials you might need. Then simply hit “Submit Request.”

If an automated quote is not available, simply click on “Contact Me.” Your information is automatically forwarded to us, and we will develop a quote and get back to you, generally within a few minutes.

What kinds of rate request options will I see in My Estes?

A: The system provides an array of guaranteed timing and exclusive-use options in addition to basic LTL and Volume and Truckload rates. If an automated Time Critical Guaranteed option is not available, simply click on “Contact Me.” The information you’ve already entered will be automatically forwarded to us so we can develop a quote and get back to you very quickly.

When I need a quote, which website rate tool should I use?

A: In My Estes, you’ll be able to choose which type of rate quotes you’d like to see—LTL, Volume and Truckload and Time Critical/Expedited. You may only want to see one type of rate. If so, only check the box next to the desired quote type. But you can also compare rates for the various services we offer by clicking any combination of the three options.

If you’re unsure which type of rate quote would be best, this chart will help you:

Shipment Type Less-Than-Truckload Shipment Volume or Truckload Shipment Time-Critical Shipment
Definition 151 to 20,000 lbs. (but be sure to also request a V/TL rate if your shipment is more than 5,000 lbs.) 5,000–45,000 lbs. or at least 8 linear feet of trailer space (dimensions required) Needs to deliver with a guarantee or faster-than-standard transit (dimensions required)
Features Get your rate quote automatically Get your rate quote automatically. Get most standard transit quotes automatically; the system prompts you to contact a rate specialist if more information is needed to develop a quote for faster service.
Additional options that will also display include:
  • Guaranteed LTL Standard Transit by 10 AM
  • Guaranteed LTL Standard Transit by 12 PM
  • Guaranteed LTL Standard Transit by 5 PM
For faster-than-standard transit shipping, be sure to check the time-critical option.

NOTE: Since dimensions aren’t required if you only choose to see LTL Rate options, the system may provide a rate that isn’t appropriate for shipments that exceed 350 cubic feet.
Service levels include:
  • Volume and Truckload Basic: the basic service when you need to strike a balance
  • Guaranteed Volume and Truckload Economy: standard LTL transit plus one day with a by-5 guarantee
  • Guaranteed Volume and Truckload Guaranteed Standard: the fastest non-customized option that delivers on the standard LTL transit day with a by-5 PM guarantee
Choose from:
  • Guaranteed Exclusive Use (fastest and most secure option)
  • Guaranteed LTL Standard Transit by 10 AM
  • Guaranteed LTL Standard Transit by 12 PM
  • Guaranteed LTL Standard Transit by 5 PM
If you’re interested in a rate for faster-than-standard transit, click on the “Contact a Rate Specialist” button at the bottom of the screen.
Changes in fuel prices and other factors may cause a quote to change from day-to-day. Quotes expire at 11:59 PM each day. You can select a past quote to recalculate and book. Volume and Truckload spot quotes remain valid for 30 days. Exclusive use and time-critical (both LTL and Volume and Truckload) quotes are good through 3 PM on the day of the quote.

What should I do if my rate quote has expired?

If your rate quote has expired, you can still create a BOL or pickup request. Please note that the charges reflected on your quote may differ slightly from the charges on your final freight bill.

Our rate quote expiration guidelines are as follows:

  • Less Than Truckload (LTL) quotes expire at midnight same day
  • Time Critical, Guaranteed and Exclusive Use quotes expire at 3pm same day
  • Volume/Truckload quotes expire after 30 days
  • Offshore quotes expire after 30 days

If your rate quote has expired and you’d like to revise it, you can do so at any time by searching for your Quote Number in Rate Quote History.

How does Rate Quote History function in My Estes work?

A: The tab in the Rate Quote application provides a range of filter options that allow you to sort through past quotes by number, date, type, origin ZIP or state, destination ZIP, and net charges. All types of quotes you request through My Estes—LTL, Volume and Truckload, and Time Critical Guaranteed—are conveniently accessible in one location. You can also update old quotes to book new shipments. 

Do I need an account number to download your rating software?

A: Yes. You must have an account with Estes to download our rating software. If you prefer, you can get a rating CD from your local sales representative. Personalized rating information is also available online to customers who have signed up for My Estes. Quotes in My Estes are rated with your most up-to-date pricing.

How do freight dimensions affect shipping rates?

A: Both dimensions and weight are factors in determining a freight shipment’s density, shipping class, and shipping rates. For more information on freight dimensions, please visit the Dimensioning section of our FAQs.

What is the Cubic Capacity Rule?

A: Any shipments of 350 cubic feet or more will be subject to a Minimum Charge, based on 6 pounds per cubic foot, at the customer’s Class 125 rate and subject to applicable discounts. If the customer’s applicable tariff does not include a Class 125 rate, the Minimum Charge will be 211% of the applicable base rate. For more information, please see Item 615 of our Rules Tariff.

Note that a shipment of six or more standard pallets at 48” x 48” x 48” would just exceed the cubic capacity rule limit at 384 cubic feet. Cubic capacity is determined by multiplying length by height by width in feet. The equation for four standard pallets (48” x 48” x 48” or 4’ x 4’ x 4’) looks like this: 4’ x 4’ x 4’ for one pallet is 64 cubic feet; 64 x 6 pallets is 384 cubic feet.

How does the Cubic Capacity Rule affect shipping rates?

A: According to this rule, any shipments of 350 cubic feet or more will be subject to a Minimum Charge, based on 6 pounds per cubic foot, at the customer’s Class 125 rate and subject to applicable discounts. If the customer’s applicable tariff does not include a Class 125 rate, the Minimum Charge will be 211% of the applicable base rate. For more information on cubic capacity, please visit the Dimensioning section of our FAQs.

What is the difference between published rates and spot quotes?

A: Published rates are consistent for repeat shipments to the same market. Spot quotes are estimates given at a discounted rate based on current market conditions, and are generally good for a limited number of days; spot quotes don’t usually include any accessorial charges unless they’re specified when requested. If you have an established contract or published rates for a specific shipping lane, a spot quote cannot apply.

Are automated processes for entering rate quote requests available?

A. Yes. Screen-scraping programs can be used, and we provide Web Services options as a faster alternative. We version our web services so you can use either an enhanced version with the latest features or continue using your current version.

What is a screen-scraping program, and how does it work?

A: Screen scraping is an automated process for entering data into a system. The program accepts imported data (from Excel, for example) and enters it into a form in an application (such as our rate quote program); it then gathers the results and displays them for the user.

How do I know if I am using a screen-scraping program?

A: If you enter your rate-request information manually on our website, then you're not using an automated process or screen-scraping program. If you input your information in another way (from a spreadsheet, for example), then your IT resource may have set up an automated or screen-scraping process.

Does Estes offer refrigerated freight solutions?

A: Yes, Estes offers guaranteed temperature control and guaranteed verified temperature control service. Our guaranteed temperature control service uses exclusive-use, temperature-control vehicles, which provide constant temperatures from -20 to 22° C (approximately -4 to 72° F) throughout North America (including Canada and Mexico as long as either the origin or destination is in the U.S.).

We also offer an even more specialized service for guaranteed verified temperature control. For this guaranteed service, the temperature is constantly monitored and recorded all the way from shipper to consignee.

For more information, contact our Time Critical Guaranteed team at 1-800-645-3952, or email us at timecritical@estes-express.com.

What are freight classifications?

A: National Motor Freight Classification (NMFC) is a tool developed by the National Motor Freight Traffic Association (NMFTA). The classifications group virtually all commodities moving in interstate and intrastate transport by their “transportability.” This gives both carriers and shippers a standard when agreeing on shipping prices.

NMFC groups all commodities into 18 classes (50 through 500). Freight that is more transportable—denser, sturdier, and more easily handled—receives a lower classification; freight that is more prone to damage or theft, or is more difficult to handle, receives a higher one.

How can I classify my shipment?

A: To calculate the density of your freight, use our Density Calculator tool. To learn more about classification and how to subscribe to the NMFC tariff publication, go to the NMFTA website.

Be sure to identify each commodity and its classification on your Bill of Lading to ensure that your shipment is properly rated. Please note that some classifications also require the shipper to declare the value and/or the density on the Bill of Lading.

Why is a class required?

A: The NMFC does not set prices or specify rates, revenues, or charges. It does establish standard categories for pricing, which allows shippers and carriers to negotiate price based on standard shipping considerations. The NMFC also provides uniform rules, packaging provisions, and Bill of Lading formats. Correct classification enables Estes to offer you the best possible service and the most accurate rates.

Why was my shipment re-classed if I have shipped it using this class before?

A: The National Motor Freight Traffic Association (NMFTA) created the National Motor Freight Classification (NMFC) as a standard for providing a comparison of commodities moving in commerce. The carrier has the right to inspect any shipment to ensure that it is properly classified. A shipment may have been misclassified in the past, and corrections may be required going forward. Also, the NMFTA periodically adjusts classifications based on ongoing commodity research.

To learn more about classification research and how to subscribe to the NMFC tariff publication, go to the NMFTA website.

Why was my shipment reweighed?

A: We reweigh a high percentage of our daily shipments as a normal part of our dock operations. This is done to ensure that the amount of product we load onto each trailer complies with federal regulations. Overweight units can pose a risk to public safety, and increase wear and tear on our highway system. In addition, industry freight rates are based off of shipment weight and product class.

Where can I find the shipping forms I need?

A: Whether you have a domestic, international, or offshore shipment, our Forms Library provides convenient, online access to the most commonly used shipping forms, such as:

General Forms

Country-Specific Forms

  • Bills of Lading
  • Certificates of Origin
  • Commercial Invoices
  • EEI Authorization
  • Electronic Export Information

Where can I get help filling out the Bill of Lading?

A: Our annotated Bill of Lading can help you understand what information you need to include for your shipments. For additional help, contact your local terminal or our corporate Customer Care Team or call 1-866-ESTES4U (378-3748), and press 10.

Do I need special software to view forms on your website?

A: Yes. You’ll need the latest version of the Adobe Acrobat Reader to view our forms online. if you don’t already have it, you can download this free software from the Adobe website.

How can I calculate transit times?

A: It’s easy to calculate the transit time between any two points in the U.S., Canada, or Mexico with our convenient Transit Time Calculator. Just enter the origin and destination country, city, state, and ZIP Code for instant access to all the transit time information you need.

(If you don't know your origin and/or destination ZIP codes, don't worry—you'll see a list of ZIP code options when you enter your city and state.)

Can I view an Estes transit time map online?

A: Yes. You can access printable PDF versions of Estes' transit time maps on our website. To see the transit time map for your area, just find your local terminal using our Terminal Lookup tool. Then, select the link to view your Next Day Coverage Area map.

My freight requires protection from freezing; will transit time service standards apply?

A: Unfortunately, due to the special nature of Protect From Freezing (PFF), standard transit times do not apply to freight that requires this protection (see Items 809 and 810 in our Rules Tariff). Please note, however, that our guaranteed service is often available for PFF shipments. Simply contact our Time Critical Guaranteed team at 1-800-645-3952 or by email at timecritical@estes-express.com for more information.

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